Products & Services

Processing Services

Government and Private Education Loan Servicing

Full life of loan servicing for Federal Family Education Loan Program and Private Education Loans.

Features:

Loan origination through repayment servicing
Loan status and demographic changes
Default aversion assistance / delinquency collection
Reporting and billing
Experienced staff provide excellent customer service at a reasonable cost

Application Processing

Federal Family Education Loan Program and Private Education Loan application processing from initial request up to loan origination.

Features:

Edit, verification and credit evaluation
Applicant correspondence and document management
Web-based customized application workflow
Application review and approval decision

Claims Processing

Preparation and submission of insurance claims for payment and processing.

Features:

Claim review and research
Claim payment preparation and reporting
Work flow processing and quality control review

Payment Processing

Secure lockbox payment processing.

Features:

Resolve suspense transactions
Comprehensive reconciliation and balancing
Reporting and documentation support

Collection/Asset Management

Debt Collection and Asset Management services.

Features:

Credit reporting and dispute resolution
Customer correspondence
Outside collection vendor oversight and management
Collection strategy and optimization consultation