Products & Services


Processing Services

Government and Private Education Loan Servicing

Full life of loan servicing for Federal Family Education Loan Program and Private Education Loans.

Features:

  • Loan origination through repayment servicing
  • Loan status and demographic changes
  • Default aversion assistance / delinquency collection
  • Reporting and billing
  • Experienced staff provide excellent customer service at a reasonable cost

Application Processing

Federal Family Education Loan Program and Private Education Loan application processing from initial request up to loan origination.

Features:

  • Edit, verification and credit evaluation
  • Applicant correspondence and document management
  • Web-based customized application workflow
  • Application review and approval decision

Claims Processing

Preparation and submission of insurance claims for payment and processing.

Features:

  • Claim review and research
  • Claim payment preparation and reporting
  • Work flow processing and quality control review

Payment Processing

Secure lockbox payment processing.

Features:

  • Resolve suspense transactions
  • Comprehensive reconciliation and balancing
  • Reporting and documentation support

Collection/Asset Management

Debt Collection and Asset Management services.

Features:

  • Credit reporting and dispute resolution
  • Customer correspondence
  • Outside collection vendor oversight and management
  • Collection strategy and optimization consultation

Software Products

Nelnet GuaranteePro TM

Guarantor Software for Federal Family Education Loan Program and state-based Educational Loan Programs.

Features:

  • Seamless integrated processing from loan guarantee to payoff
  • Federal and state reporting
  • Insurance claims processing including federal reporting and payment to lender
  • Default portfolio management
  • Interfaces with school, lender, servicer, state and federal systems

Nelnet StudentLoanPro

Web-based Education Loan origination system.

Features:

  • Web-based loan origination system
  • Complete solution for processing applications and initiating changes
  • Same-day loan guarantees
  • On-line inquiry and tracking
  • Customized process flows and reporting

HELMS

HELMS (Higher Education Loan Management System) is a complete, end-to-end educational loan origination and servicing system for FFELP, consolidation and private loan programs.

Features:

  • Flexible and reliable system architecture
  • User defined profiles
  • Due diligence and skip trace processing
  • Reporting and processing features
  • Web accessibility to loan information for the borrower, lender and school

STAR

The STAR System is a flexible and reliable private loan origination and servicing solution.

Features:

  • Profile based system
  • Speed to market with new loan programs
  • Flexibility to service highly diverse loan programs
  • State-of-the-art technology
  • Web-based origination and school certification

SLSS

SLSS (Student Loan Servicing System) effectively services both FFELP and Private student loans. The SLSS client base includes some of the largest secondary markets and state agencies in the United States.

Features:

  • Flexibility for changing environments
  • Reduce loan processing time with automatic features
  • Mass transaction entry
  • Accounting reports generated automatically
  • Flexible architecture
  • Borrower access through web interface

Nelnet GrantPro

Web-based Education Grant and Scholarship administration system.

Features:

  • Multiple grant and scholarship programs within one system
  • On-line applications
  • Electronic interface with fund providers

CryptPay

Secure and compliant credit and debit card payment processing.

Features:

  • Instant option to process PCI Level 1 secure payment transactions
  • Ability to offer advanced payment features, recurring payments, and client profiles
  • Maintain complete control of payment pages
  • Ability to connect to a multitude of payment gateways and Authorization networks
  • Inclusion of secure ACH payments
  • Eliminates responsibility to be involved in the capturing, transmitting or storing of bankcard or ACH banking information

Technology Products & Services

Communication Hub

Secure on-line messaging center where customers can receive billing statements, disclosures, and other correspondence regarding their accounts. Facilitates secure communications in a fully hosted paperless environment.

Features:

  • Provides consolidated communications into a single inbox
  • Allows a secure method to exchange personally identifiable information
  • Provides fully integrated secure e-mail delivery within the client's web site
  • Tracks and reports read rates and customer behavior
  • Provides a "Green" solution that reduces paper and postage costs
  • Offered as a Nelnet hosted solution with quick set up and implementation

Uconnect ®

Flexible integration tool that connects transactional applications, workflow systems, document management repositories and data structures seamlessly.

Uconnect

Features:

  • Integration between critical systems without programming
  • Quick configuration in less than one day
  • Requires no programming or complicated technical skills

Legacy Modernization

Mainframe and System i™ migration to .NET architecture providing reliable, rapid turnkey solutions that dramatically decrease the high costs of maintaining legacy technologies.

Legacy Modernization

Features:

  • Reduce your footprint. Eliminate or reduce costly legacy software and hardware maintenance  
  • Redesign your interface. Refresh the look of your products by replacing outdated green screens with up-to-date GUI Web-based interfaces and integrate new applications using modern interfaces, which allow you to integrate new .NET technologies like SharePoint and Workflow  
  • Retain existing data structures. Port existing business logic into the .NET technology. Retain intellectual property and leverage existing Subject Matter Experts

5280 Lighthouse TM

System management application utilizing a user-friendly administrative interface that allows non-technical users to easily manage modernized systems.

5280 Lighthouse

Features:

  • Manages user authentication and system security, report generation and viewing and remote connectivity to CICS applications
  • Provides easy and accurate execution of batch processing
  • Define batch jobs, create batch menus and assign jobs to menus

Campus Guard TM

Professional consulting services to ensure compliance with complex security requirements of the payment card industry.

Campus Guard

Features:

  • Offers resources and expertise needed to achieve and maintain payment Card industry Data Security Standard (PCI DSS) compliance as well as meet Family Educational Rights and Privacy Act (FERPA), national automated Clearing House Association (NACHA), Red Flags, Health Insurance Portability and protection Act (HIPPA) and other regulations and requirements
  • Provides security services including vulnerability scanning, penetration testing, web application scanning, secure backups, offsite portal, disaster recovery, business continuity
  • Offers services such as firewall and network configuration, secure domains, log management and alerting, and virtual infrastructure

Business Products & Services

Call Center Services

Inbound and outbound call center capabilities and services.

Features:

  • Integrated Voice Response (IVR) capabilities
  • Customized messaging / scripts
  • Tracking and reporting services

Dynamic Payables TM

Comprehensive and efficient web-based accounts payable management solution.

Dynamic Payables

Features:

  • Reduces invoice processing time by 40% to 60%
  • Automatically matches invoices to purchase orders
  • Manages request for payment and approval processes
  • Manages purchase card receipt association, coding and approval processes
  • Reduces accounts payable cycle time to capture prompt payment discounts
  • Stores and manages all payable-related documents and e-mails securely in one place

Dynamic Filer TM

Dynamic easy-to-use document management and imaging application complete with robust search capabilities.

Dynamic Filer

Features:

  • SharePoint compatible application
  • Allows one-touch scanning from any scanner or copier
  • Allows one-touch classification and indexing of business documents
  • Allows one-touch search directly from business screens
  • Provides secure managed storage
  • Features simple point and click administration

Dynamic RM TM

SharePoint-based records management solution designed to manage electronic and physical records, allowing organizations to meet compliance objectives by applying classic recordkeeping principles within a SharePoint framework.

Dynamic RM

Features:

  • Centralized file plan for enhanced visibility and control
  • Automated records declaration and preservation
  • Collaborative records management
  • Transactional e-discovery and hold management
  • Formal disposition management
  • Enhanced physical records management
  • Backend fidelity - best practices/solutions

Transaction Services

Merchant services in an integrated environment for processing payments via automated card, check and cash processing.

Features:

  • Receipt and transaction management
  • Internet and multiple points of sale payments
  • Fast and reliable hosted service
  • Extensive reporting for all transactions
  • Conforms to industry standards: Payment Card Industry (PCI) Security Standards and National Automated Clearing House Association (NACHA)

Commerce Manager TM

Centralized commerce solution that allows multiple areas to conduct business, collect information and accept payments on-line while central control of accounting is maintained within business office.

Features:

  • Promotes standard payment practices
  • Payment Card Industry (PCI) Level 1 compliant to proactively address risk, fraud and security concerns
  • Quick set up process

QuikPAY ®

eBilling and ePayment transactions in a web-hosted, user-friendly environment that accepts real time credit/debit card charges and full-service ACH payments.

Features:

  • 24/7 access to view bills and make easy on-line payments
  • E-mail notifications of payments received and charges incurred
  • Online reports can be easily customized to meet customer needs
  • Real-time or batch posting of transactions
  • Immediate, future-date and recurring payment capabilities

TRAX

Flexible time tracking and billing solution designed to easily track time for clients, contracts, projects, and tasks.

Features:

  • Captures timesheet data for reporting and extracting
  • Web-enabled for entering time from any location
  • Customizable to capture necessary level of detail

Financial Modeling

Informative and accurate guaranty agency forecasting modeling based in Microsoft Excel.

Features:

  • Provides projections for federal fund, operating fund, quarterly and yearly plan compared to actual, projection by school type and year-to-year portfolio performance
  • Ability to analyze and react to potential changes in the industry or market place

Cost Effective Technologies TM (CET)

Assists small to medium-sized organizations design and implement affordable information technology solutions.

Cost Effective Technologies

Features:

  • Gain access to better technology at a significantly lower cost
  • Platform of flexible, efficient business apps that can be custom tailored to meet specific needs
  • Affordable - save on infrastructure costs, application licensing, installation and support, employee time
  • Convert high, up-front costs into low, variable fees - scale up and down more easily
  • Unlock productivity gains with tools previously thought of as "out of reach"
  • Easy to use, modular design lets you incrementally update legacy IT tools when you are ready
  • Free your team to focus on core competencies & strategic initiatives
  • Leverage our engineering, technical, programming, and subject matter expertise
  • Increase systems availability - improved monitoring, faster response times, better prevention activities

Enrollment Management

Admissions and enrollment tool to track and manage student application and attendance.

Features:

  • Customized for school and the enrollment process
  • No paper, completely on-line
  • Track families from initial inquiry through application, enrollment, financial aid application, tuition payment and registration

Pending Aid Service

Payment arrangement solutions for education expenses and charges.

Features:

  • Student options to arrange payment terms in the event of a financial aid shortfall
  • Allows greater collection success
  • Eliminates the need to track down students for payments

Refund Services

Refund deposits generated into customer designated checking or savings accounts thereby eliminating the costs of issuing paper checks and decreasing transaction timeframes.

Features:

  • Eliminate long lines thru electronic disbursement of credit balances
  • Improve service by accelerating the refund process
  • Quick and easy on-line setup
  • Comprehensive on-line reporting

Donor Management

Strategic on-line fundraising solutions to make annual appeals, capital campaigns, and even small donor projects easy to administer.

Features:

  • Convenient on-line giving platform for gifts and donations
  • Build a robust donor database for future projects
  • Financial and personal information security
  • Set the stage for capital and major gift campaigns
  • Maximize donor communication through e-mail
  • Create multiple causes for campaigns simultaneously
  • Distribute donations to multiple accounts

Education Products & Services

Peterson's Test Preparation Solutions

Comprehensive college search and planning information for high school counselors, students and parents. Peterson’s provides full-length practice test for high school, college, civil service and other professional exams.

Features:

  • College planning made simple
  • Empowers students to take charge of their future
  • Customized task list identifies what to do and when
  • Combines test preparation, college planning, financial aid and career exploration into one location
  • Scholarship search
  • Paying for college information
  • In-depth help with homework and studying
  • Identify strengths and weaknesses and where to focus study time
  • Interactive online courses available 24 hours a day, seven days a week
  • Essay writing assistance

Peterson's Online Academic Skills Course

Online skills assessment for reading comprehension, vocabulary, and math abilities.

Skills Assessment

Features:

  • Provides instruction for concepts and skills needed to increase proficiency
  • Interactive exercises enhance user experience
  • Customized Learning Path™ based on results of pre-tests
  • Personalized combinations of lessons improve weaknesses and build strengths

Health Education Solutions

Online education certification and re-certification for specified health practitioners.

Health Education Solutions

Features:

  • Web-based Advanced Cardiac Life Support (ACLS) or Pediatric Advanced Life Support (PALS) provider course for certification or re-certification
  • Access to skills evaluation forms
  • Web-based training modules and certification exam
  • Provides refresher study materials
  • Includes certification card and continuing education credit

ResumeEdge

Assists college graduates with creating resumes needed to start their careers. We work with college career centers around the nation to give students first-rate resume writing assistance. With unemployment rates for college graduates at a 25-year high, it’s important for colleges to do everything they can to help graduates compete in the job market.

ResumeEdge

Features:

  • One-on-one contact with a certified professional resume writer
  • Resume writing service
  • Resume review and critique
  • Resumes are keyword optimized for easy scanning by potential employers and on-line searchers
  • Cover letter creation

Dollar Sensei

Financial literacy offering via a Web interface that provides default prevention services and personal finance education.

Dollar Sensei

Features:

  • Electronic and paper communication channels
  • Educational e-mail blasts
  • User reporting
  • Co-branded letters
  • Computer based training modules

Education Financing Services

Educational financing options, tuition payment plans, and payment due diligence services for educational institutions.

Nelnet: Education Financing Services

Features:

  • Financing for Federal Stafford, Graduate PLUS and Parent PLUS loans
  • Tuition payment plans allow students to budget tuition and fee payments
  • Full-service team to follow up on delinquent payments, promote payment plan on campus and assist students, parents and administrators
  • Automatic payments from checking / savings accounts or credit /debit cards